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Saturday, November 14, 2009

I thought that was a unique spelling... (OTJ)

I recently booked travel for a client who is visiting family for the Holidays. The transaction was handled over the phone. I asked for the correct spelling of the first name and she told me:

R-A-L-T-E-R

Or so I thought that what I heard her say. I thought, "Hmm... that's an interesting spelling". You know how folks like to shake things up and spell names differently to make it all unique. So naturally I thought this was one of those cases.

Tickets booked, itinerary sent via email. The following morning I received an urgent email. The name is spelled

W-A-L-T-E-R

Whaaat!? Luckily I had just enough time to quickly change the name on the reservation before it became a guaranteed ticket fare. Had I put it off by a day, my office and the client would have been up s#it's creek.

I need my ears examined.

Better yet, just text me.

2 comments :

jeremy said...

you should use the phonetic alphabet for spelling purposes next time! :)

a-alpha, b-bravo, c-charlie, d-delta, e-echo, etc.

(google NATO phonetic alphabet, print out a copy and put it on the wall next to the phone)

Jonez said...

At the airline job, I used the phonetic alphabet all the time. Yes - I need to go back to that doing just that.